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Our policies & procedures

We are committed to being fully accountable and transparent to the people we care for, the communities we work in, our donors, supporters and the people and organisations that make our work possible.

Why do we have polices & procedures

Our policies and procedures are there to make our processes fair, transparent, and accountable, whilst ensuring we maintain the high standards our beneficiaries, partners, supporters, and the wider public expect from us.

If you have any questions about our policies and procedures, you can contact our Business and Governance Manager, or if you wish to make a complaint, you can send a secure message to the Chief Executive.

Our policies

Privacy policy

This explains how we obtain, use and protect any personal information you provide to us, whether online, via phone, text, email, in letters or in other correspondence.

Website accessibility

We're committed to providing a website that is accessible and easy to use for the widest range of visitors possible. We believe that this is an ongoing process and are constantly seeking to improve.

Website terms and conditions

Use of our website is governed by our published terms and conditions.

Subject Access Request

Find out how to make a Subject Access Request (SAR).

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