Donation FAQ's
There are a number of ways you can donate to us. The quickest way is securely through our website using your Debit or Credit Card, Apple Pay, PayPal or Google Pay.
*Payments through our website is transacted by Blackbaud Europe Ltd.
We operate independently of police forces and do not receive government funding, meaning we rely on the generosity of our donors and supporters to help provide practical, emotional and financial support to serving and former police officers, staff, volunteers and their families who are coping with the impact of policing.
Donations help fund therapy sessions, wellbeing services, financial assistance and recovery programmes, ensuring those who have dedicated their lives to protecting others can access confidential support when they need it the most.
To donate by cheque please make your cheque payable to: Police Care UK
And send along with an attached donation form on our freepost address:
RUJB-JTAT-JLJS
Police Care UK – Fundraising Dept
Unit 6, Albion House,
High Street,
Woking,
GU21 6BG
Yes, you can give by text at any time.
To give £10 text PCUKCARE to 70490
Texts will cost the donation amount plus one standard network rate message. Pease note that a maximum of £20 per text message applies. Please get the billpayer’s permission before giving by text.
Yes, we are happy to receive donations directly via a bank transfer especially if you are considering on making a large donation to support our cause. We strongly encourage you to contact us at: [email protected] or call 0300 012 0030 for a customer reference number to include with your donation. This will help us to identify your donation and say thank you.
Bank: Royal Bank Of Scotland (RBS)
Account name: Police Care UK
Sort code: 16-00-38
Account number: 00243032
To help keep our donors’ financial information secure and comply with our insurance and payment security requirements, presently we do not accept donations over the phone. We encourage supporters to donate through our secure online donation platform or other approved payment methods.
Whilst we are grateful to receive any type of donation, we do not recommend sending cash in the post as we cannot guarantee it will arrive with us and cannot be held responsible for any cash that is lost on its way to us.
Yes. Donations are accepted from all around the world through all our donation forms and is transacted by Blackbaud Merchant Services.
All donations received online to Police Care UK are secure. Please find our website Terms and Conditions.
Under charity law (The Charities Act 2011), charities are not permitted to refund donations, other than in specific circumstances. If you believe a mistake has been made, please contact our Fundraising team.
You can request a giving statement any time by emailing our team at [email protected]
Giving Regularly FAQs
You can set up a regular monthly donation online by visiting our Give Monthly page and completing the secure donation form.
If you would like to change the amount of your monthly donation or cancel your Direct Debit, please contact our fundraising team: [email protected]
Who will be happy to help update your details. Alternatively, you can cancel a Direct Debit at any time through your bank or building society.
Gift Aid FAQs
Gift Aid allows charities to claim an extra 25p for every £1 donated, at no extra cost to you.
To qualify, you must be a UK taxpayer and have paid enough Income Tax and/or Capital Gains Tax during the tax year to cover the amount of Gift Aid claimed on your donations.
For example, a £10 donation allows us to claim an extra £2.50 through Gift Aid. You must have paid at least £2.50 in qualifying tax during that tax year.
If the tax you have paid is less than the Gift Aid claimed on your donations, HMRC may ask you to pay the difference.
Gift Aid can only be claimed on donations of your own money. Donations collected from others, or made on someone else’s behalf, are not eligible.
To enable us to claim Gift Aid, simply complete a Gift Aid declaration in writing or through our online donation form.
When donating online or by post, we will ask whether your donation(s) are eligible for Gift Aid.
To make a Gift Aid declaration, you must provide:
- Your full name
- Your full home address
- Confirmation that you would like Police Care UK to claim Gift Aid on the donations covered by your declaration.
You can withdraw your Gift Aid declaration at any time and please let us know if your name, address, or taxpayer status changes so that we can update our records.
Send a declaration by post.
To withdraw your permission to stop Gift Aid claims on your donations, simply let our Fundraising team know by emailing us at [email protected], or write to us at:
Police Care UK
Fundraising DEPT
600, Woking ONE,
Unit 6, Albion House,
High St,
Woking,
GU21 6BG
If you pay Income Tax at the higher or additional rate and want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self-Assessment tax return or ask HMRC to adjust your tax code.
Fundraising Regulation And Feedback
We welcome all feedback about the way we work, whether it is a compliment, concern, or complaint. If you would like to share your experience, please let us know.
We are committed to handling all feedback fairly, promptly, and confidentially. We will listen to your concerns, investigate complaints thoroughly, provide clear explanations and appropriate solutions, and use feedback to improve our services. If needed, you may also request that your complaint is reviewed by a more senior or independent person.
Please send your complaint to us in one of the following ways:
- Phone: 0300 012 00 30 (Mon–Fri, 9am–5pm)
- Email: [email protected]
- Post: Police Care UK – Fundraising Complaint 600, Woking ONE, Albion House, Unit 6 High St, Woking, GU21 6BG
Your complaint will be reviewed and we aim to respond within seven working days of receipt, but it can take up to 20 working days. If the matter requires further investigation, we will provide you with an update within 20 working days of receipt.
If you are unsatisfied with the outcome your complaint will be escalated to senior management where a review of the complaint will be carried out. We aim to complete investigations within 4 weeks of their start date.
If you remain dissatisfied with the outcome, you are entitled to raise the matter with the Fundraising Regulator.
The Fundraising Regulator is the regulatory body for UK fundraising, overseeing charities and agencies compliance with the Code of Fundraising Practice. They can adjudicate on complaints relating to fundraising activities, where the complainant and charity cannot reach a resolution.
Please note, complaints are required to be assessed by the charity before raising with the Fundraising Regulator.
Post: Fundraising Regulator, Fundraising Regulator, 50 Featherstone Street, London, EC1Y 8RT
Phone: 0300 999 3407
www.fundraisingregulator.org.uk
