Giving you answers to common questions
Police Care UK’s charitable objectives have always been to support those incapacitated as a result of an injury received in the execution of duty, and in 2019 we recognised psychological harm as well as physical injuries within this definition.
Whilst we recognise that occupational stresses can greatly impact individuals, these types of harms are not unique to policing roles and furthermore our services are not designed to support the long-term occupational support required to address these and Police Forces hold the duty of care to look after their employees, officers, and staff, which includes addressing organisational factors.
We are continually reviewing and refining our services to make sure they are there for those that need us most. However, every enquiry is triaged and assessed on a case-by-case basis. In some instances, including where we are not best placed to provide assistance, we may signpost individuals to other organisations which may include their own police force and occupational health department.
No. There is no payment or subscription required for our services.
Our services are free to access to those who meet the criteria or harm caused by policing.
Once you have submitted an enquiry we aim to respond within 28 days.
Financial Assistance Grants are generally paid within 12 weeks. During this time, you will be required to register with us, providing all required evidence and documentation to support applications.
Once you apply for a grant, we will require additional information to support your request, varying depending on the specific grant, and then this will need to go to our Grants Panel for approval
To refer someone else you will first need their consent to do so. We will require you to confirm you have this when submitting your enquiry.
In addition, you will need to provide their full name, date of birth and contact details, GP information and contact details, the name of most recent police force where they worked and some details of the harm caused by policing.
As a healthcare professional, you will still need consent from the individual you are referring, and we will require you to confirm you have this when submitting your enquiry.
You will also need to provide their full name, date of birth and contact details, GP information and contact details, the name of most recent police force where they worked and details of the harm caused by policing.
You may have access to supporting documentation that the individual consents to be shared, such as reports and other relevant assessments
In addition, if individuals need help completing any forms, please indicate what help is required. For example, do they struggle completing forms? Do they need an accessible format? Are they able to receive phone calls?
Yes, you can refer your policing family member to us for support, providing you have their consent to do so. We will require you to confirm you have this when submitting your enquiry.
Our services are available to those who are or have been under investigation, however there are some limitations depending on where you are in the process.
Financial assistance is available at any time and can be accessed.
Therapeutic services and counselling: We are not in a position to offer therapy or support when individuals are under criminal and misconduct investigations. This is due to the protracted nature of the investigation and support required. There are also guidelines around the provision of therapy during these times – for this we strongly encourage you to be supported via the existing legal process. That way, you can give access to a medico-legal trained professional for a longer period, with the appropriate record keeping and ability to draw on this (should you or your team feel this helpful to the investigation). Sadly, Police Care UK do not have access to this and would not be able to support you in a way that best meets your current needs.
When the investigation is complete, we can reassess any support you may need.
