Zero Tolerance Policy

Scope

This policy applies to all beneficiaries of Police Care UK and covers any interaction whether in person, online, or via other communication channels with our staff, volunteers, or other beneficiaries. Prohibited behaviours include, but are not limited to:

• Harassment: Any unwelcome verbal, physical, or non-verbal conduct that creates a hostile, intimidating, or offensive environment.
• Discrimination: Unfair or biased behaviour based on race, ethnicity, gender, age, disability, sexual orientation, religion, or other protected characteristics.
• Abusive Language or Behaviour: Any form of verbal abuse, threats, or physical aggression towards staff, volunteers, or other beneficiaries.
• Violence or Threatening Behaviour: Any act or threat of violence that puts the safety and well-being of others at risk.
• Misuse of Services: Using our services in a way that is abusive or undermines the intended purpose and spirit of the support provided by Police Care UK.

Expectations

All beneficiaries must always interact with our staff, volunteers, and other beneficiaries in a respectful and courteous manner.

Beneficiaries are expected to adhere to this policy during their interactions with Police Care UK, whether through phone calls, emails, in-person meetings, or other forms of communication.

Reporting

If you experience or witness any behaviour that violates this policy, please report it immediately to a designated member of the management team. All reports will be treated with confidentiality and investigated thoroug

Exceptions

There are no exceptions to this policy.